Shipping & Policies

Welcome

Welcome to MYTINYSTARSHINING

★CURRENT ORDERS: My production time is 7 to 10 business days before shipping (~2 weeks creation time for bridal orders!). You can view production/shipping details on your invoice (as well as the expected ship date), which you can find via the following link: https://www.etsy.com/your/purchases?ref=si_purchases

Estimated shipping times (Standard shipping method)
Canada: 5-10 business days
North America: 2-4 business days
Europe: 7-14 business days
Australia, New Zealand and Oceania: 7-14 business days
Asia Pacific: 7-14 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Payments

★Need a little help with the checkout process?
-How to purchase an item on Etsy: http://www.etsy.com/help/article/339
-How to apply an Etsy Gift Card : https://www.etsy.com/help/article/5465

★I DO NOT include invoices inside my packages, as a lot of my items are shipped as gifts. Please contact me if you would like me to include a paper invoice!

►Secure options
Accepts Etsy gift cards
Accepts major credit cards with direct check out and PayPal as payment method.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Please note if you paid with e-Check the shipping of your item will be delayed until the e-Check clears.

If you wish to cancel an order, you will need to let me know within the first 24 hours after placing the order. Otherwise, I will have already put it into the production schedule and it may be too late. Please check with me first if you have any questions about anything. Thanks!

➨ Please note that all Massachusetts state residents will be charged a 6.25% sales tax.

Shipping

*********************************US ORDERS ************************************
★DOMESTIC SHIPPING 

I use USPS First class mail and it takes 2 to 5 days for delivery (Saturday delivery included.)
If you need your items faster, please consider our Shipping Upgrades.
Shipping upgrades allow you to offer a shipping option in addition to the regular shipping rate. You can then choose the option in your Shopping Cart when checking out.

******************INTERNATIONAL SHIPPING INFORMATION********************
★INTERNATIONAL ORDERS
You will receive a shipping notification / tracking info via email once your package is ready to ship. Shipping time for first class mail is about 1-3 weeks (depending on the customs processing in your country).

➨Please note for all international orders :
All taxes, duties and customs fees associated with international shipping are the responsibility of the buyer and are not reflected in my shipping charges.

U.K buyers : http://www.hmrc.gov.uk/customs/post/internet.htm

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

➨Conditions of return
If you are not happy, returns are accepted within 5 days of receiving your purchase.
There is a 20% restocking fee for the items returned in the original packaging.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping charges are not refundable.

Additional

I want my customers to have 100% satisfaction for their purchase. If you have any concerns/ issues with your purchase, please contact me through ETSY convo BEFORE leaving a feedback. I would be happy to discuss the details and work out a solution with you on your purchase.

I would love very much to receive your feedback as it lets me know the items reached you safely, so please kindly take the time to do so.

Frequently Asked Questions

Custom and personalized orders

Custom Orders/Custom Quantities and Wedding Jewelry Multiple Sets
***************************************************************************
For custom orders/custom quantities and Wedding Jewelry multiple sets, I do not accept returns or exchange as I need to spend huge amount of time to make them.
I recommend that you buy a set first before buying multiple sets for your bridal party.

Gift wrapping and packaging

All the jewelry comes packaged and will be presented in a gift box wrapped with japanese tape.

Care instructions

How to care for your jewelry

Most importantly, please do not shower, swim, or exercise while wearing your gold filled or sterling silver jewelry. Extra care must be taken to ensure that your new handcrafted jewelry will last you many years.
Also, please remember that due to the delicate nature of dainty jewelry, sleeping with your jewelry on is not recommend, as movements during sleeping can cause breakage.
MOISTURE, salt water, chlorine in swimming pools, soap and perspiration take their toll on fine jewelry. Apply self-tanners, sunscreen, lotion or perfume and allow them to dry before putting on jewelry.
If you jewelry gets wet, pat it dry immediately with a soft cloth.