As this shop is running by myself alone, sometimes I miss to reply some of the convos. If I didn't reply your convo in 2 days time, that means I may have overlooked it. Please send the convo again to me. :)
★Need a little help with the checkout process?
-How to purchase an item on Etsy: http://www.etsy.com/help/article/339
-How to apply an Etsy Gift Card : https://www.etsy.com/help/article/5465
★Going forward, a paper receipt will be sent along with all orders, as additional evidence of the items shipped.
Please make sure you keep this receipt for your records, as you may be asked to provide a scan of the document along with any post-sale request.
Accepts Etsy gift cards
Accepts major credit cards with direct check out and PayPal as payment method.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Please note if you paid with e-Check the shipping of your item will be delayed until the e-Check clears.
➨ Please note that all Massachusetts state residents will be charged a 6.25% sales tax.
Processing time is 5-7 business days.
✉️US ORDERS : All orders are ship with USPS
🔴NOTICE : Please purchase signature confirmation if you are worried about theft or live in an apartment building.
Any package that has been marked as delivered and you claim hasn't been received is NOT my responsibility.
🔴 CUSTOMS FEES & DUTY CHARGES - INTERNATIONAL ORDERS
I cannot be held responsible for any Customs Fees your country will charge for you to accept a package from the United States. The customer is responsible for any Customs Fees, Duty Charges, Taxes, etc.. You will not be reimbursed for any Customs Fees, Duty Charges or Taxes. Please consider this before your purchase.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Please contact me if you have any problems with your order.
Please note I do not accept returns on earrings due to hygiene reasons.
CUSTOM ORDERS : Due to the personal nature of Custom orders - they are not returnable/refundable.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded and returned to the customer.
Postage and adequate insurance is the responsibility of the buyer.
Please do not send anything back without notifying us first .
Please allow up to 10 days after we receive your exchange/ return for processing.
MyTinystarShining charges a 12% restocking fee for returns.
I want my customers to have 100% satisfaction for their purchase. If you have any concerns/ issues with your purchase, please contact me through ETSY convo BEFORE leaving a feedback. I would be happy to discuss the details and work out a solution with you on your purchase.
I would love very much to receive your feedback as it lets me know the items reached you safely, so please kindly take the time to do so.
All the jewelry comes packaged and will be presented in a gift box wrapped with japanese tape.
How to care for your jewelry
Most importantly, please do not shower, swim, or exercise while wearing your gold filled or sterling silver jewelry. Extra care must be taken to ensure that your new handcrafted jewelry will last you many years.
Also, please remember that due to the delicate nature of dainty jewelry, sleeping with your jewelry on is not recommend, as movements during sleeping can cause breakage.
MOISTURE, salt water, chlorine in swimming pools, soap and perspiration take their toll on fine jewelry. Apply self-tanners, sunscreen, lotion or perfume and allow them to dry before putting on jewelry.
If you jewelry gets wet, pat it dry immediately with a soft cloth.
Please refer to our processing times
All pieces are created with Sterling Silver, Gold Filled , Rose Gold filled
18k Rose Gold or 24k Gold Components, unless noted otherwise in the item description.
Sterling silver and Gold Filled are NICKEL FREE, and are considered hypoallergenic.
In my experience, even the most sensitive skin can tolerate Sterling Silver and Gold Filled.
Customization can only be done on one side. All my items are hand stamped by me.
That means I use a hammer to hit a metal stamp into a disc. When this is done it leaves a slight impression on the reverse side, which is very normal for all hand stamped pieces.
• Please make sure that you provide us with the correct address at checkout
• We are not responsible for any incorrect addresses provided at checkout
• Please note that MyTinyStarshining is not responsible for any lost or stolen packages once declared "delivered" by the carrier (🔴cf shipping policies section )
•If your package is lost in transit, please email us immediately at customerservice [!at] mytinystarshining.com and we will try our best to resolve the issue.
• All packages sent within the US include a tracking number issued by the carrier.
• Please note we are not responsible for delivery delays once the package is in transit with the carrier.
• We are also not responsible for lost or wrongly delivered packages. That is the carrier's responsibility.
• For international orders, please contact your local postal service for information.